Money Box is operated by Money Box Services Pty Ltd (ABN: 40 618 289 615). Users can request permanent deletion of their account and personal information at any time.
We respect your right to privacy and data autonomy. If you wish to close your account and permanently remove your personal records, please follow the steps below. This page is accessible publicly without needing to sign in.
To request the permanent deletion of your Money Box account and personal data, please send an email from your registered email address to our dedicated privacy and support team:
Please do not send passwords, debit or credit card details, bank account PINs, or One-Time Passwords (OTPs). Money Box will never ask you for your password or sensitive financial access codes.
Once we receive your deletion request, our team follows a secure, verified procedure to handle your account and data:
We confirm receipt of your request by email. If necessary, we may verify your identity to ensure that deletion requests are legitimate and prevent unauthorized account removals.
Your account is deactivated. You will no longer receive marketing communications, and your login access to our website and mobile application will be suspended.
Your account and associated data are permanently deleted. Deletion cannot be undone. Most requests are completed within 30 days.
Important: Permanent deletion is irreversible. Once completed, your account cannot be recovered. If you have an outstanding cashback balance or unused rewards, please withdraw them prior to requesting account deletion.
When your account is deleted, we remove the personal information and identifiers linked to you across our systems:
Under Australian law, certain information must be retained for compliance, taxation, and anti-money laundering regulations (including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and corporate record-keeping laws).
Any data required by law is kept securely in restricted, encrypted archives, separated from active operational systems, and will be permanently deleted as soon as the statutory retention period expires.
If you have any questions about deleting your account, privacy matters, or need any help with your Money Box experience, please contact us:
Privacy Inquiries: privacy@moneybox.au
Customer Support: support@moneybox.au
You can also reach our team through our Contact Us form or find answers to common questions in our FAQ section.
